Need support on your tickets?
We're here for you.
On this page you will find an answer on the most frequently asked questions, tips if you didn't find our e-mail in your inbox and the possibility to resend your tickets by yourself.
A: In some cases it may take some time for the e-mail to arrive. If you haven't received the e-mail after 30 minutes, please make sure to check your SPAM folder first.
On some mobile devices/ apps, the SPAM folder isn't synchronized accordingly. If you're certain that you entered the correct e-mail address and you're using Outlook (Hotmail, Live) please check your e-mail account and SPAM folders online first. If you still don't have the e-mail, please proceed to the resend screen below.
A: Please make sure that you are using an updated version of your PDF reader. You can use Adobe Reader for free, to download at adobe.com
A: Apple Wallet tickets only work in iOS, MacOS or using third party software available on Android.
A: Although we encourage the digital life, in some cases printed tickets are still essential. This depends on the event as well. If you need to print your ticket, you will find a comment on your ticket to make sure you print. If you see the "Add to Apple Wallet" button on the ticket download page, there is no need to print your ticket.
A: No, that won't be necessary. As long as barcodes / QR codes are clearly readible, it will be all fine.
A: In some occasions the payment confirmation from the bank(s) to our systems is delayed. If you don't receive an e-mail within 30 minutes after your payment, please send us a message with a screen capture of your payment attached. We will check your payment and send out your tickets right away if all is set.
A: It is not possible to cancel or return any tickets bought.
A: We can't provide an invoice for your tickets. If you need an invoice, please request the promotor of the event for it.
A: SimpleTicket is an online ticketing provider, providing the technical solution to sell official tickets for events, festivals, seminars etc. We aren't the promotor of any event for which tickets are being sold at our platform.
A: SimpleTicket saves your personal details on our secured platform, hosted at Amazon in European datacenters. We have access to your details in case you send us a support request, however we will never use your details for any other purpose unless you opt-in. The promotor of the event also has access to your details and may add you to their customer files.
A: Don't hesitate to contact us, see our contact details below.
Didn't receive our e-mail? If you are certain that you entered the correct e-mail address, you can fill it in below. If we can find orders for upcoming events, we'll send the email(s) right away.
No solution yet?
If you didn't find a solution for your question, please contact us!
When you send us an e-mail or Messenger, between 08:00 and 23:00 we'll do the utmost to respond within one hour.
+31 85 009 1285 (Mo - Fri 09:00 - 18:00)
Our customer service by phone is closed on the following holidays:
- January 1
- April 2
- April 27
- May 10
- May 21
- December 25
- December 26
You can always reach out to us by e-mail and Facebook Messenger, even on holidays.