Automatically insured against cancellation.
SimpleTicket is a Member of Event Protect, the industry standard in event cancellation insurance. Our Membership of Event Protect provides certainty of our ability in the case of a cancellation, postponement, abandonment or curtailment of an event covered under the Event Protect Scheme, to provide refunds directly to ticket holders in a fast and transparent way. As a Member of Event Protect, SimpleTicket is protected against all risks that are:
- Beyond the control of the event organiser and SimpleTicket; and
- Not listed in the event cancellation insurance policy exclusion list
Examples include, but are not limited to: adverse weather conditions, key event supplier failure, transport failure causing a cancellation, breakdown of key equipment etc.
Please note, the Event Protect Scheme is not a replacement for any insurance a ticketbuyer may directly arrange for their own protection and does not provide any direct cover or benefit to our customers (event organisers). Ticketbuyers purchasing tickets and services hold no rights under the Scheme.
For more information about Event Protect, please visit this website.
Should it happen that an event to which the Event Protect Scheme applies is being canceled, postponed, abandoned or curtailed, we will automatically inform ticket buyers by e-mail. This e-mail then contains all information (and link(s)) to request the refund.
In the event that an event is canceled, postponed, abandoned or curtailed to which the Event Protect Scheme does not apply, Event Protect and / or SimpleTicket are not liable/ responsible. In that case, a ticket buyer must approach the organization of the event in question for any refund.